Find answers to the most common questions about shopping at Velvet.
How do I place an order?
What payment methods do you accept?
How long does shipping take?
Do you ship internationally?
What is your return policy?
How do I track my order?
Can I modify or cancel my order?
What if I receive a damaged or incorrect item?
How do I create an account?
I forgot my password. How do I reset it?
Do you offer gift wrapping?
How do I contact customer service?
Do you have a loyalty program?
Can't find the answer you're looking for? Our customer service team is here to help!